Support & Maintenance
Secure your deployments
To deploy Sirius on your projects, Obeo recommends to subscribe to a professional support & maintenance contract
that offers guaranteed response time and priority access to corrections.
Guaranteed &
Private Support
Get answers to an unlimited number of technical questions from Obeo experts, with the guarantee of confidentiality and response times. In addition, you can submit your modeling tools for a review and get our advice regarding best practices: ergonomy, architecture, packaging, deployment, performance, etc.
Fixes &
Specific Builds
Obeo Designer subscription allows you to receive hotfixes that are delivered before the scheduled software maintenance versions. You can benefit from a private and confidential infrastructure that supports your specific version of the software, integrating urgent fixes and your specific requirements.
Open
Innovation
Obeo Designer relies heavily on Open Source projects and, as such, it is important to contribute so as to maintain their longevity. The Open Innovation service enables you to get involved in the supported technologies roadmap: priorities definition and Open Source contributions in the source code of the projects.
| Community | Obeo Designer | |
|---|---|---|
| Technical assistance | Public channel (Eclipse Forum) | Private channel (EN/FR) |
| Availability | 9AM-6PM CET - 5 days/7 | |
| Upgrade assistance | Option | |
| Expert advice | Annual briefing | |
| Issue reporting | Public channel (Eclipse Bugtracker) | Private channel (FR/EN) |
| Service Releases | 1 year | 2 years |
| Hotfixes | ||
| Private realeases | Option | |
| Response time | Best effort | Guaranteed |
| - Blocker | 4 hours | |
| - Major | 3 days | |
| - Minor | 10 days | |
| Repository-based collaboration | Option |
Subscribe Now
Whether you are trying Sirius for the first time or deploying a mission-critical application,
we have a plan that meets your needs and budget.